Returns Policy

Thank you for shopping at Sterling Heating Parts and Controls

If you are not entirely satisfied with your purchase, we are here to help.


Changed your mind?


If you change your mind about the goods that you ordered from us, the following rules apply:

  1. You must notify us within 14 days and return the goods to us in the same condition as when received by you and at your own cost.
  2. Returns and unwanted products may be subject to a restocking charge.
  3. PCB's can only be returned with the security seal unbroken.
  4. Special order products and non stocked items cannot be returned for credit without prior approval from our manufacturers.

Faulty/Damaged Goods


If your goods are damaged or faulty on arrival, the following rules apply:

  1. Damaged goods should be reported within 48hrs of receipt.
  2. We will refund or replace goods where possible.
  3. We require the faulty goods under warranty returned to be inspected by the manufacturer.
  4. You must contact us to obtain your returns reference. No goods will be credited without this.