Privacy Policy

Privacy Policy


At Sterling Heating Parts & Controls, we’re committed to protecting and respecting your privacy.


This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to web@sterlinghpc.co.uk or by writing to Sterling Heating Parts & Controls,128 – 129 Leyland Complex, Irthlingborough Road, Wellingborough, Northants NN8 1RA. Alternatively, you can telephone 01933 226007.


Who are we?


We are Sterling Heating Parts & Controls, a distributor of spare parts and controls to plumbers, heating engineers and the general public. Sterling Heating Parts & Controls is owned by Sterling Installations Ltd a private limited company (No. 03816328). The registered address is 128 – 129 Leyland Complex, Irthlingborough Road, Wellingborough, Northants NN8 1RA.


How do we collect information from you?


We obtain information about you when you use our website, for example, when you contact us about products and services, or when you make a purchase on our website.


What type of information is collected from you?


The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors (Worldpay), who specialise in the secure online capture and processing of credit/debit card transactions.


How is your information used?


We may use your information to:

• process orders that you have submitted;

• to carry out our obligations arising from any contracts entered into by you and us;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have requested and that may be of interest to you. These may include information about promotions or new products.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?


We will not sell or rent your information to third parties.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.

However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Where is your information stored?


All of our servers, those used to operate the website and those used as backup servers, in case of server downtime, are based in the United Kingdom.

We do not allow your data to be processed or stored outside of the United Kingdom.


Your choices


You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: web@sterlinghpc.co.uk or telephone on 01933 226007


How you can access and update your information


The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: web@sterlinghpc.co.uk, or write to us at: Sterling Heating Parts & Controls, 128 – 129 Leyland Complex, Irthlingborough Road, Wellingborough, Northants NN8 1RA. Alternatively, you can telephone 01933 226007.

You have the right to ask for a copy of the information Sterling Heating Parts & Controls hold about you, there will be no charge in providing you with details of the information we hold about you.

You have the right to ask Sterling Heating Parts & Controls to delete all the personal information that it holds about you, should you wish to do so please email us at: web@sterlinghpc.co.uk, or write to us at: Sterling Heating Parts & Controls, 128 – 129 Leyland Complex, Irthlingborough Road, Wellingborough, Northants NN8 1RA.. Alternatively, you can telephone 01933 226007.

Please note:If you ask us to delete your information from our servers, this will cancel your account with us, if you are registered. Should you wish to purchase from our website in future, you will need to re-enter all of your personal information again.


Security precautions in place to protect the loss, misuse or alteration of your information


When you give us personal information, we take steps to ensure that it’s treated securely. All information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom or the top of web browsers.

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Use of 'cookies'


Like many other websites, the Sterling Heating Parts & Controls website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your shopping basket as you move through the site. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.


Links to other websites


Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.


16 or Under


We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy


We keep this Policy under regular review. This Policy was last updated on 26th April 2018.